Terms & Conditions

This document is an electronic record under Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.samratinteriors.com website.

User Agreement

Your use of www.samratinteriors.com and all the web-pages, hyper-links, tools and services provided there under (hereinafter referred to as “the Website” which expression shall include and successor or replacement website) is governed by the following terms and conditions as applicable to the Website (“User Agreement”). This User Agreement shall come into effect upon your each visit or usage of the Website or upon your registration or upon you providing any information on the Website. In this User Agreement, you are contracting with samrat interior.in, a unit of WFX Technologies Private Limited, a company incorporated under Companies Act, 1956 with registered office at B-35, I.D.C., M.G. Road, Opp. Sector-14, Gurgaon, Haryana – 122001(india), here in after referred to as “the company” which expression unless the context otherwise require shall mean and include its successors, liquidators and assigns.
For the purpose of the User Agreement, Registered User / Visitor and wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become registered user of the Website by providing Registration Data by giving either/or his Name, email ID, Telephone or Mobile number while registering on the Website as Registered User or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. The term and expression “You” shall, unless the context otherwise require shall and include your legal heir, receivers, successors, liquidators and permitted assigns.
As a registered user you have accepted that the the company can call you, send you emails and contact you through other electronic or print media means to discuss your interest in the products of the company.
Amendments to the User Agreement: The Platform may amend this User Agreement at any time by posting a revised version on the Website. The revised version will be effective at the time company posts it on the Website. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement.

Use of the Website

1. You understand and agree that Platform and the Website merely a product showcase for the products provided by the company. The Website also contains various third party user generated content for which the company takes no responsibilty.

The Platform collects, stores, processes and use Your information in accordance with Platform Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by Platform in accordance with the Privacy Policy.

Payment Facility

Platform may from time to time contract with third party payment service providers including banks to open nodal bank account under applicable Indian laws, to facilitate the payment between users and company and for collection of payments for orders placed ofline. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Grievance Officer:

In accordance with Information Technology Act 2000 and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by the Platform Privacy Policy is Mr. Satyendra Branwal.

Other Complaints

In the event you have any complaints or concerns with respect to the website or our services, please contact our Customer Support Officer, reachable at info@samratinteriors.com

Governing Law

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with company shall be governed and construed in accordance with the laws of India.


If any dispute arises between you and company, the same shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by company. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be New delhi.

Other Terms & Conditions

The Terms and Conditions laid down here shall be exclusively applicable for www.samratinteriors.com Bespoke Design Consultation and shall be read together with the existing ‘Terms of Use’ on our website www.samratinteriors.com

Products & Services:

  • www.samratinteriors.com provides Products and Design services to customers across various categories.
  • For Customers seeking Design Ideas and end-to-end Design for modular Kitchens, wardrobes, entertainment units, Bathroom Vanitieand other Bespoke goods our expert Design Consultants will tailor Concepts or Design solutions based on customer requirement.
  • Designs beyond 3 options may be charged to the customers.
  • Currently we take up “Bespoke Projects” only in Delhi NCR


The project is executed within 35 days from the time the design is frozen in all rspects and site is ready for final measurement . However, the duration is subject to change depending on project size and customer requirements.

Payment Terms:

A comprehensive quotation is provided to the customer once he/she freezes on a design. Samrat Interior’s ‘Space Planning Consultant’ will inform customers of any change in the shared quotation. Prices as on the date of placing the order will apply to the project.
50% of the total value to be paid as non-refundable advance to book the order. Remaining 50% to be paid before the products are dispatched from the warehouse.
Payments will be accepted through one of the following:

  • Online through site purchase
  • Cheque payment

The Order shall be confirmed only after payment realization.

Return Policy:

As these goods are custom made to your specifications, www.samratinteriors.com products once delivered cannot be cancelled returned or exchanged.

Assembly and Installations:

Assembly and Installations:


All orders come with five Year warranty.
In case full payment is not received for any reason the Warranty will be null and void

Samrat Interior – Grievance Officer

This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IT Rules”) that requires publishing the name of the Grievance Officer and his/her contact details on the website, such that users or any victim who suffers as a result of a violation of Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
Further, as per Rule 3(4) of the IT Rules, the Grievance Officer shall acknowledge or respond to Your communication of violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one) month from the date of receipt of the complaint.
Accordingly, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Privacy Policy is:
Name: Mr. Satyendra Branwal
In the event You have any complaints or concerns with respect to the website or our services, please contact our Customer Support Officer at info@samratinteriors.com